Privacy Policy

At DAWLA World Group, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and safeguard your data.

1. Information We Collect

We may collect the following types of personal information to provide our services effectively:

• Contact Information: Full name, phone number, email address, and WhatsApp number.
• Demographic Information: Country of residence.
• Medical & Travel Details: Medical inquiry specifics, treatment preferences, and travel arrangements.
• User-Provided Data: Any other information you choose to provide through our website or communication channels.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Responding to your inquiries and providing consultations.
• Arranging medical treatments, travel accommodations, and hotel bookings.
• Coordinating with partner clinics and service providers.
• Improving our service offerings and customer experience.
• Communicating important updates regarding your itinerary or treatment.

3. Data Sharing and Disclosure

We respect your privacy and do not sell or rent your personal information. Your data may be shared strictly on a need-to-know basis with:

• Partner clinics, hospitals, and licensed healthcare providers.
• Hotels, transportation companies, and tour operators for travel logistics.
• Government or regulatory authorities, only when required by law.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, or loss.

5. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data, subject to legal or contractual obligations.